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Artificial Intelligence: Chatbots

[/vc_column_text][us_separator size=”small”][us_text text=”Decrease request response and resolution time.” tag=”p” css=”%7B%22default%22%3A%7B%22text-align%22%3A%22center%22%2C%22font-size%22%3A%2222px%22%2C%22line-height%22%3A%221.1%22%7D%2C%22tablets%22%3A%7B%22text-align%22%3A%22center%22%2C%22font-size%22%3A%2222px%22%2C%22line-height%22%3A%221.1%22%7D%2C%22mobiles%22%3A%7B%22text-align%22%3A%22center%22%2C%22font-size%22%3A%2218px%22%2C%22line-height%22%3A%221.1%22%7D%7D” use_theme_fonts=”yes”][us_separator size=”small”][/vc_column][/vc_row][vc_row][vc_column animate=”fade”][vc_column_text]

AI-driven Conversational Interfaces

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Introduction of chatbots takes the quality of services on a new level. Is it IT support or is it customer care, chatbots help to drastically decrease request response and resolution time. They allow provision of 24/7 service while saving time of the support team.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][us_separator][vc_row_inner gap=””][vc_column_inner][us_iconbox icon=”fas|comment” style=”circle” size=”2rem” iconpos=”left” title=”Conversational Interface (Chatbots)” title_tag=”h3″ alignment=”left” external=””]Chatbots are capable of providing 24/7 service through an intuitive interface of a chat window. Not only a text input is possible but also upload of documents. Moreover, chatbot can generate documents based on the input provided by a user. Filling in forms has never been as easy – the data is gathered, interpreted and validated by the chatbot while all the user has to do is to answer a few questions in a free form.​

When a user request requires a particular action chatbot can trigger an automated task and resolve standard requests within seconds. In case a request requires an approval or support of one of the team members the bot seamlessly adds a human the loop and hands over the communication.​

A chatbot can search and update information across all systems providing access to real-time data.​

In addition, a chatbot is a perfect way of getting insights on customer and employee engagement, conduct satisfaction surveys and gather feedback.​

And finally, a chat bot can be used to boost sales, promote certain products, and provide relevant product information to your customers.[/us_iconbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row color_scheme=”alternate”][vc_column animate=”fade” css=”%7B%22mobiles%22%3A%7B%22margin-top%22%3A%2210px%22%2C%22margin-bottom%22%3A%2210px%22%7D%7D”][vc_column_text]

Related

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