Customer Service Accelerator

Reduce turnaround time ​and streamline customer support.

Challenge

Customers expect tailor-made support and high speed of communication. ​

​Changing market and customer needs make it challenging for the back-office to keep up with changes and creates labor intensive activities.​

Customer satisfaction becomes a differentiator on the market and is important to stay competitive.​

Solution

  1. Offer your customers the most user-friendly channels to communicate (website, portal, e-mail, chatbot, paper). ​
  2. ​Interpret the data as soon it enters the organization (complaints, orders, service requests, etc.) & define what next steps need to be done.
  3. Automate validations, checks, communication to the customer & streamline the internal process​.

Outcome

  • ​Automated repetitive tasks reduce turnaround time.
  • Customer experience guaranteed by streamlined process and short response times.
  • More time of CS staff to work on challenging activities, again leading to optimal CX.
  • Scalable to let the business grow without the need for increasing staff​​.
  • Competitive advantage​​.

Solution information

Department

Customer service

Process

Support

Application

Communication channels

Compatibility

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Get-in-touch with our team for certified Intelligent Process Automation Advisory and implementation services.

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