IT-support bot

Handling and managing routine requests.

Challenge

IT support is typically struggling with a large number of routine requests like password resets, providing access to applications and folders, creating new users etc.​

The workload has peaks, and the business continuity can be at stake.​

Solution

  1. IT-support chatbot will interact with the users so RPA bot can handle the routine requests and maintain ticketing system.
  2. Chatbot will escalate an issue to the IT personnel when needed.

Outcome

  • Freed up availability to focus on critical IT support.
  • Ensure scalability​.
  • 24/7 available IT support.

Solution information

Department

IT

Process

IT support

Application

Multi platform

Compatibility

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