Handling and managing routine requests.
IT support is typically struggling with a large number of routine requests like password resets, providing access to applications and folders, creating new users etc.
The workload has peaks, and the business continuity can be at stake.
- IT-support chatbot will interact with the users so RPA bot can handle the routine requests and maintain ticketing system.
- Chatbot will escalate an issue to the IT personnel when needed.
- Freed up availability to focus on critical IT support.
- Ensure scalability.
- 24/7 available IT support.