SERVICES

On-site or on-line discovery workshops organised for a business unit or for an entire end-to-end process allow to evaluate automation potential, prioritize processes fit for automation based on the impact and prepare a business case for short-listed process candidates.​

A Discovery workshop is an ideal way to create awareness and internal buy-in and to facilitate digital transformation.

Based on the company strategy and business priorities as well as available resources and organizational readiness we assist our customers in defining automation strategy as one of the enablers of digital transformation. ​

Once the general strategy is clear we help our customers create a realistic and effective roadmap to achieving the desired business outcome.​

We advise our customers on governance model selection depending on the size of organization and their goals. Further we guide our customers in creating and growing Automation Center of Excellence (CoE).​

We provide necessary training for both functional and technical roles in the CoE as well as interim staffing.

Before automating a process we conduct a thorough analysis to make sure all the user requirements are correctly captured. Further we redesign the process in order to optimize it for automation.

We document the functional and technical design as well as known exceptions and handover the documentation to the customer in order to ensure continuity.

We develop automated solutions following best practices of software development. All solutions are thoroughly tested both by our developers as well as by the users. Our team follows Scrum methodology which ensures continuous feedback and greater transparency.

We provide all necessary training both on-site and on-line to help customers build internal automation capabilities.

The trainings can be customised to the needs of your organization.

FlinQ has its own dedicated support team who can take care of your challenges and provide you with a professional Service Desk through our shared service support competence center. We can offer an excellent first-, second- or third-line SLA based support for your business.​

Our support offering can be tailored based on your business requirements and budget.​

Our Service Desk is staffed with experienced consultants that have functional and technical knowledge of the software and processes that you have in place.

Solution Health Check is a service which ensures the maximum efficiency and continuous improvement of solutions in place.

We advice on optimizations of license usage as well as on potential improvements. Maintaining health of automation solutions is vital to business continuity.